Effective Date: September 22, 2026
At Chair Gallery BD, we want our customers to receive their orders in good condition and as described on our website. This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be accepted.
1. Eligibility for Returns
A product may be eligible for return or replacement if:
- The wrong product was delivered.
- The product arrives damaged or defective.
- The product is significantly different from the product description.
- Parts or accessories included with the product are missing.
- The product has a manufacturing defect.
Return requests must be submitted within 7 days of receiving the product, unless otherwise stated for a particular product.
2. Conditions for Returning a Product
To qualify for a return or replacement:
- The product should be unused and in its original condition where reasonably possible.
- Original packaging, accessories, manuals, and other included items should be retained.
- The customer may be required to provide photographs or videos showing the issue.
- The customer may need to provide the order number and other purchase information.
- Products damaged through misuse, accidents, improper assembly, or modification may not qualify for return.
3. Damaged Products
Customers should inspect their product upon delivery whenever possible.
If a product is damaged when received, please contact us as soon as possible with:
- Order number
- Customer name and phone number
- Photographs of the product
- Photographs of the packaging
- A description of the damage
Our team will review the claim and determine whether a replacement, repair, return, or refund is applicable.
4. Wrong Product
If you receive a product different from what you ordered, please contact us within 7 days of delivery.
After verification, we may arrange:
- Replacement with the correct product; or
- Return and refund, where applicable.
If the incorrect product was supplied by Chair Gallery BD, reasonable return or replacement delivery costs may be covered by us.
5. Change of Mind
Returns due solely to a change of mind may be accepted only at the discretion of Chair Gallery BD and subject to the product’s condition.
If a change-of-mind return is accepted, the customer may be responsible for applicable return, pickup, delivery, or handling charges.
Customized, assembled, used, or specially ordered products may not be eligible for change-of-mind returns.
6. Non-Returnable Products
Unless required by applicable law, the following products may not be eligible for return:
- Used or damaged products caused by the customer
- Customized or specially manufactured products
- Products modified after delivery
- Products damaged due to improper assembly or misuse
- Products without essential components where the missing components are attributable to the customer
- Products returned after the applicable return period
7. Refunds
If a refund is approved, the refund amount will generally correspond to the eligible amount paid for the returned product.
Depending on the circumstances, delivery or other service charges may be non-refundable.
Refunds will be processed after the returned product has been received and inspected, where applicable.
8. Online Payment Refunds
For orders paid online through shurjoPay, approved refunds will be processed using the applicable payment/refund process.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment method, bank, card issuer, or financial service provider.
Chair Gallery BD is not responsible for delays caused by banks, card issuers, payment providers, or other third-party financial institutions.
9. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
If an order is cancelled and a refund is approved, the refund will be processed according to the applicable payment method.
10. Exchange or Replacement
Where applicable, Chair Gallery BD may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.
Replacement products are subject to availability.
If the original product is unavailable, we may offer an alternative solution or refund where appropriate.
11. Return Shipping
If the return is required because Chair Gallery BD supplied the wrong product or the product arrived damaged or defective, we may arrange or cover reasonable return shipping costs.
For other approved returns, the customer may be responsible for return shipping and related charges.
12. Refund Processing Time
After a return has been approved and any required inspection has been completed, we will initiate the applicable refund process.
The time for the refund to reach the customer’s account may depend on the payment method and the relevant bank or payment provider.
13. Promotional and Discounted Products
Products purchased using promotional offers, discount codes, or special campaigns may be subject to additional return and refund conditions.
Any special return conditions will be communicated with the applicable promotion where relevant.
14. How to Request a Return or Refund
To request a return, replacement, or refund, contact Chair Gallery BD with:
- Your full name
- Order number
- Phone number
- Product name
- Date of delivery
- Reason for the request
- Relevant photographs or videos, where applicable
Please do not send a product back without first contacting us and receiving return instructions.
15. Fraudulent or Abusive Returns
We reserve the right to investigate return or refund requests and decline requests that appear fraudulent, abusive, or inconsistent with the actual condition of the product, subject to applicable law.
16. Changes to This Policy
Chair Gallery BD may update this Return & Refund Policy from time to time.
Any updated version will be published on this page with a revised effective date.
17. Contact Us
For return, replacement, cancellation, or refund inquiries:
Chair Gallery BD
Website: chairgallerybd.com
By placing an order through chairgallerybd.com, you acknowledge that you have read and understood this Return & Refund Policy.